04-02-2021, 07:56 AM
You know, this year the call center performance metricsin my department has increased markedly, and I even know , what is the main reason. We started using cloud solutions for the call center from Voip Time, which greatly simplified our work and opened up new opportunities. And the quality of the connection has become better. But there is one more thing - regardless of the remote mode of operation. I try to bring the team together to maintain an atmosphere of goodwill and acceptance.