02-13-2023, 10:18 PM
Currently using WIndows 10 Pro, build 21H2.
Up until a few weeks ago, I was able to use my HP OfficeJet Pro 8500 normally.
HP's scanning software is/was Flash dependent, and stopped working when support for Flash ended.
I started using the Windows Scan app, which worked fine until a few weeks ago.
Now, when I start the app, it says "To get started, connect a scanner", despite the printer/scanner being the default printer on my system.
I don't know if a Windows System update is the cause of the problem, but I cannot get Windows Scan to recognize my scanner/printer.
Please help.
Up until a few weeks ago, I was able to use my HP OfficeJet Pro 8500 normally.
HP's scanning software is/was Flash dependent, and stopped working when support for Flash ended.
I started using the Windows Scan app, which worked fine until a few weeks ago.
Now, when I start the app, it says "To get started, connect a scanner", despite the printer/scanner being the default printer on my system.
I don't know if a Windows System update is the cause of the problem, but I cannot get Windows Scan to recognize my scanner/printer.
Please help.